What is your return policy?
At Aspen & Ivy, we stand behind the quality of our products. If you are not satisfied with your purchase please follow the instructions below.
-
Within 2 weeks of receipt of delivery, we happily accept returns on goods in their original condition and within their original packaging.
-
All tags must be attached and original receipt included.
-
Shipping charges are non-refundable.
-
All clearance items are final sale.
-
All custom upholstered furniture is non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages.
-
Once the return is checked and approved, we will issue the refund (as per our policies) using the original method of payment.
-
If you'd like to get in touch about a return, please contact us HERE.
What are the requirements for returning lighting?
We only accept a return on non-installed items within 2 weeks of receipt of delivery.
The fixture must be in the original packaging. This includes all original packaging materials and original factory information and paperwork.
The fixture must be packaged exactly as it was shipped. Any slight variation in the repackaging could cause the piece to be damaged in transit, making the return invalid.